FAQ - Your frequently asked questions

We provide answers to some frequently asked questions on garden glass by our customers.

Don't hesitate to contact us if there is no answer for your question on this site.

Call us at +49-5302-930320 and we would be pleased to assist you.

Your questions

What is garden glass?

Beautiful gardens are made from garden glass as they add variety by mixing colors and textures that would not be possible with traditional elements like stones and pebbles. Trendy gardens across the world now add glass an important element into their decoration.

For more information on how to use garden glass, read our blog here

Our Glass Gravel is a recycled product made of container glass or flat glass. The glass is cut by a special process to avoid the usual sharp break edges. Hence, you can process the glass by hand without any hesitation and even walk barefoot on glass areas. Compared to standard commercial gravel there is no significantly higher risk of injury.

Last update on 25. March 2019 by Karlheinz Schaefer.

What are glass chips?

Glass chips is another commercial name for garden glass. Both products are identical. However there are multiple garden glass products like glass chippings, glass gravel, glass stones etc.

 

Last update on 25. March 2019 by Karlheinz Schaefer.

Which garden glass colours are available?

We have garden glass collection in a variety of colors. Check out our colorful collection of glass gravel and glass rocks.

We offer special colors like azure blue, cobalt blue and ruby red.

 

Last update on 25. March 2019 by Karlheinz Schaefer.

What about the risk of injury using garden glass?

Our garden glass is a recycled product made of container glass or flat glass. The glass is cut by a special process to avoid the usual sharp break edges. You can process the glass by hand without any hesitation and even walk barefoot on glass areas. Compared to standard commercial gravel, there is no significantly higher risk of injury.

Last update on 12. March 2015 by Karlheinz Schaefer.

Which grain sizes of garden glass and glass granules are available?

Garden glass

Grain size: 2.5-5 mm, 5-10 mm, 10-20 mm

Glass granules -

Grain size: <1 mm, 1-2 mm, 2-4 mm, 4-10 mm, 10-20 mm, 20-40 mm

Last update on 12. March 2015 by Karlheinz Schaefer.

Which packaging units are available?

Decoration retail / wholesale: 1 kg PVC bag, 20 kg bag (partially available)

Gardening and landscaping products: 20 kg, 25 kg bags (partially available), 500 kg and 1000 kg big bags.
Garden glass or glass rocks may also be delivered in bulk quantities (full truckloads of approx. 24t only).

Last update on 12. March 2015 by Karlheinz Schaefer.

What are crystal glass balls?

Crystal Glass Balls are made of optically pure glass that is high in quality

This special glass quality ensures a better light transmittance, thus providing high color brilliancy. This material is also used to produce precision balls with a high diameter tolerance.

The balls have an almost flawlessly smooth and polished surface finish.

Clear glass balls are suitable for lasering inside as well outsite.

Last update on 25. March 2019 by Karlheinz Schaefer.

Do you also supply private customers?

Our glass products offer a wide range of possible applications, i.e. in gardening and landscape design, exclusive interior design, booth construction, event planning and as roof coverings.

Yes we supply to private customers through our online shop.

We are also compliant to EU privacy regulations and offer a quick checkout process for guest buyers.

 

Last update on 25. March 2019 by Karlheinz Schaefer.

Can I get a printed catalogue?

We are an eco friendly company and try to minimize printing. For this reason, we don't print catalogues. However, we are always keen to inform you about all important product details on our website. That way, you are always up to date and we can inform you faster about possible product changes.

If you have any questions, please feel free to contact us by phone at 0049-05302 930320.

Last update on 25. March 2019 by Karlheinz Schaefer.

Can I get product samples?

Yes, we can send you samples, provided you cover the postal fees.
Please ask us for the shipping and handling costs.
Please also specify which samples you want.
Postage can be set off against future orders.
If there are other costs arising from the amount of ordered samples, you will be notified in advance.

Last update on 25. March 2019 by Karlheinz Schaefer.

How to calculate material requirements?

Glass granules: Up to grain size 4-10 mm.Area (m2) x desired material height (m) x 1400 = required quantity in kg

Grain sizes of 10-20 mm, up to 40 mm require a factor of 1500 rather than 1400 for calculation.

Grain sizes of more than 4-10mm, up to 40 mm require a factor of 1650 rather than 1400 or 1500 for calculation.

Example:
Area 3m2, desired material height 3.5 cm
Calculation:             3 x 0,035 x 1400 = 147 kg

Last update on 12. March 2015 by Karlheinz Schaefer.

Is there a price list for end customers or private buyers?

Currently, we only have price lists for retailers.

Private buyers can visit our online shop for updated prices

Alternativly we will be pleased to send you a customized quote. Call us for a customized quote.

Last update on 25. March 2019 by Karlheinz Schaefer.

Is there a minimum order quantity?

Minimum order quantity for all stock items is the smallest packaging unit.

Our minimum order values:

Within Germany

Retailers: 50.00€ net, +19% VAT. Orders below this value will not be accepted or processed at higher prices.

End consumer: 35.00€, 19% VAT included. Orders below this value will not be accepted or processed at higher prices.

Within EU and third part countries

Retailers: 100.00€. Orders below this value will not be accepted or processed at higher prices.

End consumer: 50.00€, 19% VAT included. Orders below this value will not be accepted or processed at higher prices.

 

Last update on 25. March 2019 by Karlheinz Schaefer.

Where can I get your products from?

Our products are distributed by us and by our authorized resellers. We mostly buy and process our products for specific projects and on order only.

Our online shop is open 24*7. Log on to https://deko-shop.eu/ to select and buy the latest garden glass products.

For product inquiries, please contact us by telephone at: 0049-5302 930320.

We will be pleased to answer your questions.

Last update on 25. March 2019 by Karlheinz Schaefer.

What delivery times do you have?

We offer fast delivery worldwide. We try to deliver within 3-4 business days when the product is in stock. Custom orders could take longer.

Non stocked or out of stock items, please contact us for stock availability and delivery times.

Last update on 25. March 2019 by Karlheinz Schaefer.

Do you deliver to other countries?

Yes, Deco Stones delivers worldwide using reputed shipping carriers. Delivery times may vary depending on your location.

 

Last update on 25. March 2019 by Karlheinz Schaefer.

What payment terms do you have?

Delivery is possible on advance payment basis only (net, without any deductions).

We have an assortment of payment options for your convenience. We offer Paypal, Klarna, Amazon Pay, Sofort and many more.

Last update on 25. March 2019 by Karlheinz Schaefer.